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Privacy Policy

Published: 20 May 2026

1. Who We Are

DeltaNexus is an AI-powered sales system operated by Amuzo Ltd, a company incorporated in Cyprus ("we", "us", "our"). We operate in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Cyprus Law on the Protection of Natural Persons with regard to the Processing of Personal Data (Law 125(I)/2018).

For all data protection enquiries, please contact us at privacy@deltanexus.biz

2. What This Policy Covers

This policy applies to personal data collected when you interact with the DeltaNexus AI Sales System, primarily via WhatsApp Business messaging and other messaging platforms or channels we operate. It also covers personal data collected through our website at deltanexus.biz. It explains what data we collect, why we collect it, how we use it, and your rights under applicable law.

3. AI Disclosure

The DeltaNexus system is powered by artificial intelligence. Interactions with DeltaNexus AI agents are automated. Where a human representative joins the conversation, this will be made clear.

You may interact with one or more AI agents, each designed for a specific purpose such as product demonstration, commercial enquiry handling, or sales advisory. The specific agents available may change over time as we develop the system.

Conversations may be reviewed by DeltaNexus staff for quality assurance and system improvement. Interactions conducted in demonstration mode may be logged for testing and service improvement purposes.

4. What Data We Collect

When you interact with our AI system, we collect:

• Your display name as set in your messaging platform profile

• Your phone number or messaging platform identifier

• The content of your messages (conversation history)

• Commercial enquiry details you provide (product grades, volumes, destinations, loading periods, payment terms)

• Your email address, if you provide it during the conversation

• Your company name, if you provide it during the conversation

• Timestamps of interactions

We do not intentionally request or require special category personal data as defined under GDPR Article 9. Users should not provide such data through the service.

5. Legal Basis for Processing

We process your personal data primarily on the basis of legitimate interests (Article 6(1)(f)): to operate our AI sales system, respond to commercial enquiries, conduct commercial communication in response to your enquiry, and maintain records of interactions. Our legitimate interest is the operation of a commercial sales assistance service.

Where you voluntarily provide additional data such as your email address or company name for the purpose of scheduling a meeting or receiving follow-up communications, we process that data under the same legitimate interest basis.

Where we conduct marketing communications beyond the scope of your original enquiry, we will seek your explicit consent (Article 6(1)(a)) at that point.

6. How We Use Your Data

We use your personal data to:

• Operate the DeltaNexus AI sales assistant and respond to your messages

• Maintain conversation history to provide continuity across sessions

• Record commercial enquiry details for follow-up by DeltaNexus

• Conduct commercial communication in response to your enquiry

• Schedule calls or meetings between you and DeltaNexus representatives

• Improve the performance and accuracy of our AI system

• Comply with legal and regulatory obligations

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

7. Who We Share Your Data With

To operate the DeltaNexus AI Sales System, we work with a small number of carefully selected technology service providers. These providers act as data processors on our behalf and may process your personal data only in accordance with our instructions and under appropriate contractual safeguards.

The categories of processors we use are:

• AI model provider — processes conversation content to generate AI responses

• CRM platform — stores contact details and commercial enquiry records

• Workflow automation platform — routes messages between system components

• Messaging infrastructure provider — transmits messages via the relevant messaging platform API

• Website hosting provider — hosts deltanexus.biz and associated analytics

All processors are contractually bound to protect your data and may not use it for their own purposes. Where processors are located outside the European Economic Area, data transfers are made under the EU Standard Contractual Clauses or equivalent approved transfer mechanisms.

We do not sell your personal data to third parties. We do not share your data with other contacts or clients.

A current list of our data processors is available upon request at privacy@deltanexus.biz

8. How Long We Keep Your Data

Commercial interaction records, including conversation history relevant to business enquiries, contact details, and enquiry data, may be retained for up to 3 years from the last interaction or the end of the commercial relationship, whichever is later.

Contact details are retained while there is an ongoing commercial relationship or legitimate business interaction. You may request deletion of your data at any time — see Section 9.

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you

• Right to rectification — request correction of inaccurate or incomplete data

• Right to erasure — request deletion of your personal data

• Right to restriction — request that we limit processing in certain circumstances

• Right to data portability — request your data in a structured, machine-readable format

• Right to object — object to processing based on legitimate interests

• Right to withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at privacy@deltanexus.biz. We will respond within 30 days.

You also have the right to lodge a complaint with the Cyprus Commissioner for Personal Data Protection at https://www.dataprotection.gov.cy

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encrypted data transmission, access controls, secure credential management, and regular review of our service providers' security practices. We align our internal information security practices with recognised ISO 27001 principles.

In the event of a data breach likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and affected individuals without undue delay.

11. Cookies and Website Tracking

Our website at deltanexus.biz uses cookies and similar tracking technologies. Cookies are small text files placed on your device when you visit our website.

We use the following types of cookies:

• Essential cookies — necessary for the website to function correctly

• Analytics cookies — used to analyse website traffic and understand how visitors use the site

• Performance cookies — used to optimise how fast our site loads and improve the user experience

When you first visit our website, you will be asked to accept or decline non-essential cookies via our cookie banner. You can change your preferences at any time by clearing your browser cookies and revisiting the site.

We do not use cookies for advertising or to track your behaviour across other websites.

12. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Where changes are material, we will notify active contacts via our messaging channels or email.

13. Contact

Email: privacy@deltanexus.biz

Website: https://deltanexus.biz